Our team carefully handpicks each item on Portluxe, so we hope that you love your purchase as much as we do. All items on Portluxe are pre-owned and the condition of each item is clearly mentioned on the website you should bear these in mind before purchase.
However, we understand that sometimes it doesn’t fit or it is not up to your expectation. So, for any unavoidable reason that you are dissatisfied with your purchase, we will offer you a refund via our rewards system LUXECASH for the returned item (not inclusive of shipping cost, return shipment cost, custom duties or taxes). We do NOT offer CASH REFUNDS.
Please note that all SALE items are final. Non-refundable, non-exchangeable.
HOW DO I RETURN THE UNWANTED ITEM?
Inform the Portluxe team within 7 days of receiving the shipment by emailing at firstname.lastname@example.org. Please note that Portluxe reserve the right to refuse unidentified order returns.
WHAT IS YOUR RETURN ADDRESS?
B-0-2 & B-1-2, Plaza Damas
60 Jalan Sri Hartamas 1
50480 Kuala Lumpur
CAN MY RETURN AND REFUND GET REJECTED?
The item should be returned in the same condition as when you received it,with the original Portluxe tags. Where provided, belts, straps and any designer packaging such as authenticity cards, dust bags, boxes and leather tags should be included with your return. Returns that are not in the condition of purchase may not be accepted and will NOT be returned to customer.
SALE ITEMS ARE NON REFUNDABLE OR EXCHANGEABLE
HOW LONG WILL IT TAKE TO GET REFUNDED?
Within 7 business days of receiving your returned item, we will process your request and the store credit in the form of LUXE CASH would be issued. Your refund excludes the return shipping charges, delivery cost or import duties from when you placed the order. Please kindly be noted that we will only be able to proceed with a store credit refund in the form of LUXE CASH. Email notification will be sent to you once the store credit has been issued. Again, please note that store credit is only granted once returned items have been deemed to be unworn and in original condition.
PLEASE NOTE THAT WE DO NOT OFFER CASH REFUND